There are a number of things you can try:

• Check that the correct mobile number is showing on your phone:
  • iPhone – Settings>Phone>My Number
  • Android – Settings>About Phone>My Phone Number
• If you cannot change the number manually, try turning your phone off and on, then check the number
• If the correct mobile number is showing, you may need to remove the Apple Music app and re-install
• Once done, click on the link in the text message to activate it correctly with e&
  If this still doesn’t work, we would recommend giving customer service a call at 101 from your etisalat phone. They will check to see that this was set up correctly.

If you migrate to another eligible plan, you will continue benefiting from the offer. However, if you migrate to a non-eligible plan, the offer will be stopped.