Know your eSIM
eSIM, or embedded SIM, revolutionizes connectivity. It's built into your device, removing the need for a physical card and giving more space to what matters - your experiences.
Now replace your eSIM through e& UAE app with UAE Pass
You can now switch to eSIM via e& UAE app using UAE PASS without visiting any store.
Benefits of switching to eSIM
Multiple Phone Numbers
Accommodate multiple phone numbers on a single device.
No More Swapping
Forget the hassle of switching SIM cards when you travel. eSIM keeps you connected seamlessly, no matter where you are.
More Space for you
By ditching the physical card, eSIM makes room for what matters most on your device—your photos, apps, and memories.
Extra Security Layer
Your data is important. eSIM enhances security, adding extra layers like remote setup and advanced authentication to keep your information safe.
Activate, Transfer or Replace your eSIM
- Log in to e& UAE app
- Go to e& website: www.etisalat.ae
- Visit the nearest e& store
- Log into the e& UAE App with UAE PASS on the device you wish to activate the eSIM
- Tap on ‘Manage’
- Pick the SIM you want to convert/transfer
- Select SIM card
- Select ‘Replace SIM/Switch to eSIM’
- Select SIM type as eSIM
FREE (Limited time promotion on e& UAE App only)
- Sign into your new iPhone with the same Apple ID as your old iPhone and go to Settings > Cellular
- Tap the mobile number of the existing iPhone and then tap ‘Add Cellular Plan’
- Log in with your e& UAE credentials and go to ‘Transfer eSIM’
- Tap ‘Next’ when the system informs you that the eSIM will be deleted from the old iPhone
*AED 25 (excluding VAT) will be charged
If the transfer process fails or you're having trouble, we recommend applying for an eSIM replacement. Please refer to the "Replace your eSIM" section for instructions.
- Open the Watch app on your iPhone
- Start pairing your Apple Watch with your iPhone
- Select 'Cellular Setup'
- Log in using your e& UAE App’s credentials
- Accept the terms and conditions
- You will receive an SMS once the eSIM activation is complete
*Get eSIM free for the first 6 months. After which a monthly charge of AED 25 will apply.
Moving to e& UAE?
Switching to e& UAE is simple and can be done in two easy steps:
- Fill out the form with your contact details here
- One of our customer care representatives will contact you to assist you
Important to know
- Your number should not be under any type of service suspension with the current operator
- All financial obligations must be paid in full to your current operator
- There will be a stipulated grace period to settle dues and balances before e& UAE service activation
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© 2021 e&. All Rights Reserved.