Your AI workspace for getting real work done. Brought to you by e&, exclusively for businesses in the UAE.

Getting Started

1. What is e& Agentic AI Solution?

Agentic AI is a platform that acts like an AI assistant for your business. Unlike simple chatbots, Agentic AI solution performs multi-step tasks autonomously: from analysing documents and generating reports to building dashboards and automating workflows. It understands natural language, works with your data, and gets things done.

e& Agentic AI is powered by Aleria Technology LLC, headquartered in Abu Dhabi. Your data stays in the UAE. Full technological sovereignty guaranteed.

2. How does Agentic AI work?

You interact with Aleria in plain English (or Arabic). Simply describe what you need. For example, "analyse last quarter's sales data and create a summary report" and Aleria will:

• Search the web or your uploaded documents for relevant information

• Run calculations, generate charts, and build interactive dashboards

• Create documents, presentations, and spreadsheets

• Execute multi-step workflows through AI agents

• Write and run code in a secure sandbox environment

Aleria combines conversational AI with real tools, so it does not just answer questions. It completes tasks.

3. What can I do with Agentic AI?

Agentic AI is designed for business users, developers, and teams. Here is what you can accomplish:

• Analyse data and generate executive reports instantly

• Create marketing content, proposals, and documentation

• Automate repetitive tasks and workflows with AI agents

• Build custom AI skills tailored to your business processes

• Collaborate with your team in shared workspaces

• Connect to your existing tools via API and built-in connectors

• Generate images, browse the web, and handle complex documents

4. How do I sign up for e& Agentic AI solution?

Simply visit the e& website, navigate to the AI Solutions section, select your preferred package, and request a call. Our sales team or your account manager will contact you to guide you through setup and onboarding.

5. What are the system requirements?

Aleria AI is web-based and accessible through a modern web browser, with dedicated mobile apps available for both iOS and Android. All you need is an internet connection to log in and start working; no software installation or IT maintenance required.

Plans & Pricing

6. What is the difference between Lite and Pro?

Both plans include the same full feature set. The key differences are:

• Credits: 400 vs 1,000 per month

• Storage: 5GB vs 10 GB 

• File upload size:500MB vs 1 GB 

Pro is ideal for businesses where multiple team members rely on AI daily and need faster response times.

7. Can I upgrade or downgrade my plan?

Yes, you can upgrade at any time. The new package will appear on your next e& bill as a separate line item, and you will only be charged the prorated difference for the current month.

8. What happens if I run out of credits?

Credits are a hard cap with no throttling or degraded performance. This ensures predictable costs and a consistent experience. If you run out, you can:

• Purchase a top-up pack (AED 29 / 99 / 299) for instant additional credits

• Upgrade to a higher plan for more monthly credits

Top-up credits are available immediately and carry through your current billing period.

9. Can my team use Aleria collaboratively?

Yes. each package is a per-seat plans. Each team member receives their own credit allocation and can access shared collaborative workspaces.

Team members can be assigned roles (admin or member) and share skills, data sources, and workflows across the organisation. Lite is a single-user plan.

10. Can we combine different plans within our company?

Yes. You can mix Lite, and Pro licences across your organisation. Each licence requires a separate email ID to manage the package allocation.

11. Who do I contact for billing questions?

Your billing is managed directly by e&. For any billing-related questions, queries, or concerns, please call e& or contact your dedicated e& Account Manager.

Features & Capabilities

12. What makes Aleria different from ChatGPT or Microsoft Copilot?

Aleria is not a chatbot. It is an AI workspace and Agentic Operating System. Here is how we differ:

• Autonomous agents execute multi-step tasks using real tools, not just text responses

• Full sandbox environment where agents can run code and browse the web

• Skills system lets you customise AI to your specific business workflows

• Team collaboration with shared workspaces and organisational knowledge

• Built-in connectors to email, calendars, cloud storage, and business apps

• UAE-headquartered with full data sovereignty. Your data never leaves the country

• Sector-specific solutions for Legal, HR, Finance, Marketing, and Procurement

ChatGPT and Copilot excel at simple Q&A. Aleria is built for professionals who need AI to actually do work. Think of Aleria as an AI employee, not an AI chatbot.

13. What are Skills, and why do they matter for my business?

Skills are reusable bundles of instructions, code, and templates that give your AI agents specialised abilities. Think of them as apps for your AI.

A well-built skill produces consistent outputs, whether you run it today or a colleague runs it next month. Your organisation can build custom skills tailored to your unique workflows, ensuring every report, analysis, or document follows your standards. This is a unique capability of the Aleria platform.

14. Which file types does Aleria support?

Aleria supports all common business file formats and more. You can upload documents, spreadsheets, presentations, images, archives, code files, and virtually any file type for analysis, extraction, transformation, and generation.

15. Will Aleria cite its sources?

Yes. When retrieving information from your uploaded documents (in the Sources section) or from external web sources, Aleria always cites the source of its answers, so you can verify accuracy and trace every insight back to its origin.

16. How does Aleria improve over time?

Aleria's public knowledge base is updated regularly with the latest information. While Aleria does not train on your private data, it learns from interactions and user feedback to refine responses and enhance performance over time, becoming more helpful with every conversation.

17. Is Aleria a pre-trained model? What are its key advantages?

Yes, Aleria is a pre-trained model. Key advantages include:

• Real-time team collaboration in shared workspaces

• Agentic capabilities: create AI agents and automate complex workflows

• Advanced document handling with Sources for deep research and analysis

• Built-in connectors to email, calendars, and cloud storage

• Image generation, online search, and document retrieval

• Document and report generation tailored to your needs

Connectors & Integrations

18. Can e& Agentic AI connect to my email and calendar?

Yes. Aleria includes built-in connectors that let your AI agents interact directly with your email, calendar, and cloud storage. For example, Aleria can:

• Check your inbox, summarise unread emails, and highlight urgent messages

• Draft professional email replies based on context and your tone

• Schedule meetings by checking your calendar and finding available slots

• Create calendar events and send invites automatically

• Access and manage files in Google Drive, OneDrive, and other cloud storage

These connectors work securely through standard authentication protocols, and your credentials are never stored or exposed.

19. Can e& Agentic AI platform integrate with my existing business tools?

Yes. Aleria is highly integrative and connects to a wide range of third-party applications and systems, including SharePoint, Oracle, SAP, CRM platforms, and marketing tools. API access is available across all paid plans.

20. We use legacy systems. Can Aleria still integrate?

Yes. Aleria can integrate with legacy and older systems through agents, where you can paste connection credentials and Aleria will configure the connection by itself.

21. Can e& Agentic AI platform connect to our on-premises ERP?

Yes. Aleria can be connected to on-premises ERP systems. Our technical support team will guide you through the integration process. This is available under the Custom plan.

22. We have a custom ERP with a SQL database. How does e& Agentic AI platform handle this?

Aleria can understand and interact with SQL databases. During integration, we map your database schema to Aleria's data handling capabilities, allowing the AI to query, analyse, and export data based on your requirements.

23. Can e& Agentic AI platform export data from our SQL database?

Yes. Aleria can export data from SQL databases based on the requirements or inputs you provide. 

24. Can Agentic AI platform connect with SharePoint?

Yes. Aleria integrates with SharePoint and many other third-party applications available in “connectors” tab.

25. Does Agentic AI platform support Arabic queries to retrieve English data?

Yes. Arabic-to-English query translation is supported.

Sector Solutions

26. Can different departments use Agentic AI platform separately?

Yes. Aleria works as a unified platform and can be used by different teams within your organisation. e& offers sector-specific plans tailored for:

• Legal: contract analysis, compliance monitoring, legislation cross-referencing

• HR: candidate screening, policy drafting, employee data analysis

• Finance: reporting, forecasting, risk analysis, KPI dashboards

• Marketing & Sales: content creation, campaign analysis, lead research

• Procurement & Supply: vendor evaluation, spend analysis, order automation

Teams can also collaborate through shared workspaces. For more details, request a call with e& sales.

27. Can Agentic AI platform analyse documents for regulatory compliance?

Yes. Aleria can analyse documents and answer questions about whether they meet specific regulatory requirements. The Legal sector tier also includes real-time compliance monitoring and cross-referencing of legislation, invaluable for businesses operating in regulated industries.

28. Can Agentic AI platform build dashboards and KPI reports from multiple databases?

Yes. Aleria can be configured to set up comprehensive dashboards and KPI reports pulling data from different files uploaded to the chat, databases and online sources. 

29. Can Agentic AI platform set up alerts for business exceptions?

Yes. Aleria can monitor for exceptions, such as customers exceeding credit limits or overdue invoices, and alert you in real-time. This helps you stay proactive and address issues before they escalate.

30. Can Agentic AI platform analyse customer sentiment in retail environments?

Yes. Aleria's platform includes video AI capabilities that can analyse customer sentiment while they wait or shop. This information can be passed to retail agents so they can tailor their approach accordingly. Detailed requirements will be assessed by e& account manager and the Aleria Support Team.

31. Can Agentic AI platform help increase revenue or suggest business ideas?

Yes. Aleria can analyse your integrated data to identify trends, spot opportunities, and provide actionable insights that help increase revenue and optimise operations.

Security & Trust

32. How does Agentic AI platform protect my business data?

Security is built into every layer of Aleria:

• All data is encrypted in transit and at rest

• Strict access controls and regular security audits

• Aleria does not train AI on customer data. Your information remains yours alone

• Full technological sovereignty: we are based in the UAE and all data stays in the UAE

We adhere to the highest data protection standards, giving you complete peace of mind.

33. Can Agentic AI platform cause legal or financial safety issues?

Aleria is built with robust security measures to protect your data and prevent misuse. All data is encrypted with strict compliance to data protection regulations.

Importantly, Aleria includes and strongly recommends human checkpoints in automated workflows. This ensures that critical decisions, the 20% that truly need human judgment, are reviewed before anything goes live. You stay in control.

Support

34. What kind of support is available?

We provide comprehensive support through multiple channels:

• Contact your e& sales account manager for strategic guidance

• Email Aleria support at support@aleria.com for technical assistance

• Ask questions directly in the Aleria feed at any time for instant help

Our dedicated support team is here to ensure you get the most out of Aleria AI.

35. Where can I learn more or request a demo?

Visit the e& website and navigate to the AI Solutions section to explore packages, compare plans, and request a personalised demo. Our team will be happy to show you how Aleria can transform the way your business works.