SMB Talks

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Real Experience. Real Insight. Shared Knowledge.

Get inspired as subject matter experts and thought-leaders from various industries share their knowledge and business strategies.

National Program

Esam Mahmoud, Senior Vice President/SMB at e& UAE, is joined by two Emirati Startups who has signed up for the National Program for Establishing Businesses program. Our special guests are Alhassan Farajallah – CTO & Board Member of Esaal Solutions and Ali Hadi, Owner of GIS general Trading. In this episode, we go in-depth on a range of fascinating topics, including:

  • Overcoming challenges facing Startups
  • A closer look at the National Program for Establishing Businesses
  • Advices for new Startups
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Filli Café

Hassan Al Ali, Sr. Director/Preferred Business Sales at Etisalat, is joined by special guest, Rafi FiLLi, Founder & C.E.O of Filli café.

In this special episode, the two experts go in-depth on a range of fascinating topics, including:

  • How did Filli café identify the market opportunity and face that challenges associated with the launch of the business?
  • How did Filli café build a loyal base of returning customers?
  • The role that CSR plays and the need for SMBs to consider social responsibility as part of their plan.
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Ministry of Industry & Advanced Technology

Esam Mahmoud, Senior Vice President/SMB at Etisalat is joined by Tariq Alhashmi, Director of Technology Adoption & Development Department. 

In this episode, our two experts go in-depth on a range of fascinating topics, including:

  • The fourth Industrial Revolution and disruptive trends such as robotics, AR and AI.
  • The Industrial Technology Transformation Index in UAE and more.
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Microsoft

In this episode, Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by a dynamic guest Khurram Zaki, who drives strategy at Microsoft Business Application.

Our two experts highlight a diverse range of efforts, including:

  • Fuelling innovation within SMB products & services and the importance of elevating customer experiences.
  • Microsoft’s role in transforming SMBs through cloud solutions & a rich portfolio of applications.
  • Leveraging integrated data-driven solutions to manage all functions.
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Acacus Group

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Talal Ben Halim, CEO & Founder of Acacus.

This episode sees our two experts go in-depth on a range of fascinating topics, including:

  • The varying effects of the Covid-19 crisis on the Aviation, Public Transport, and Delivery sectors.
  • Retraining of AI technology to help companies adhere to Covid-19-instigated safety measures.
  • Innovative solutions to ensure more deliveries from the same size of vehicle fleet.
  • Perfect software for the “New Normal”, increased productivity when working from home, and much more.
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Farnek

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Markus Oberlin, CEO of Farnek.

On this episode, our two experts breakdown a range of interesting topics, including:

  • Fascinatingly innovative solutions instigated by Farnek in the face of the challenges posed by Covid-19.
  • The future of Facilities Management - adapting to the new normal.
  • Ensuring customer confidence in troubled times.
  • Indoor bacteria-free air quality, partial off-site Facilities Management, sustainable energy, and much more.
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Talabat

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Tomaso Rodriguez, Chief Executive Officer of Talabat.

On this episode, our two experts go in-depth on a whole range of interesting topics, such as:

  • Business continuity in the food delivery industry.
  • Instigated initiatives that benefited restaurants, partners, and customers.
  • Launching a new grocery delivery business line.
  • The focus on affordability, variety and speed.
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Virtuzone

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Neil Petch, Founder and Chairman of Virtuzone.

On this episode, our two experts go in-depth on a whole range of intriguing topics, including:

  • The initiatives instigated by Virtuzone to swiftly adapt to the new normal.
  • Maintaining a high-level of customer experience in challenging times.
  • The importance of cashflow management for SMBs.
  • Looking ahead – the potential challenges and opportunities for SMBs.
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RAKBANK

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Dhiraj Kunwar, Managing Director of Business Banking at RAKBANK.

This episode sees our two experts breakdown a range of topics, including:

  • Business continuity and the impact of the Covid-19 on the banking industry.
  • Remote banking and new digital channels for customers.
  • Emerging SMB needs and changing customer behaviour.
  • The importance of technology companies now and in the future.
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Dubai Refreshment

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Anas Taraben, ICT & SmartVending Director at Dubai Refreshment.

On this episode, our two experts discuss a range of fascinating topics, including:

  • Impact of the Covid-19 crisis on Dubai Refreshment and the F&B industry.
  • Instigated initiatives to ensure business continuity.
  • New business practices that are here to stay.
  • Looking forward. Fresh opportunities for the future.
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Sharaf DG Business

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, AS Pillati, Strategic Business Unit Head, IT Services at Sharaf DG Business.

Amongst the absorbing topics up for discussion by our two experts are: 

  • Sharaf DG’s internal and external response to the Covid-19 crisis, and the overall impact of the crisis on the retail sector.
  • Changes in consumer behaviour. The balance between online and in-store.
  • A new normal. Succeeding in a post-Covid retail world.
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Omniyat

Esam Mahmoud, Senior Vice President/SMB at Etisalat, is joined by special guest, Kenneth D’Costa, Group Head - IT & Ops, at Omniyat.

On this episode, our two experts go in-depth on a number of intriguing topics:

  • The impact of the Covid-19 crisis on Omniyat and the real estate sector.
  • Utilising technology for business continuity.
  • Embracing the future now. New opportunities for the real estate sector.
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